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seAp is an independent charity, currently providing services in the South of England as far North as Milton Keynes and West to Cornwall and East to Kent. In this area we hold approximately 30% of the Health Complaints Advocacy market. We are the third largest advocacy provider in the UK and pride ourselves in a professional, high quality, client-centred service.
We principally deliver support to individuals: seeking to make a complaint about a service provided by the NHS; Independent Mental Health Advocacy for those detained under the Mental Health Act; Independent Advocacy under the Care Act; and Independent Mental Capacity Act Advocacy and Deprivation of Liberty Safeguards for people with limited capacity.
seAp also provides non-statutory community advocacy, community mental health advocacy and Young People's mental health advocacy in some areas.
Over recent years we have sought to extend the remit of advocacy to the wider community - where we believe the support we can offer can extend individuals’ rights. This has included support for:
- Armed Forces Veterans and their families
- People undertaking disability benefits assessments
We are also looking to put resources into the public domain for those who cannot access our support, or for other providers to use with their clients, to prevent the need to continuously reinvent the wheel. This is seAp’s approach towards creating c-App, our mobile responsive website which we have developed to provide information and guidance on the Government’s disability benefits medical assessment. We work closely to the Advocacy Code of Practice and our commitment to providing a high quality, independent advocacy service is set out in our Engagement Protocol.