Support . Empower . Advocate . Promote

Help at hand with NHS complaints

Posted: 26th September 2013

seAp is a local charity providing advocacy for people who need some support in bringing forward their complaint about an NHS service they have received.

The role of advocacy is to help people, especially those most vulnerable in society, to have their voice heard on particular issues, defend the person’s rights and have their views seriously considered. The service provided by a seAp NHS Advocate is free of charge, independent of the NHS and confidential.

Kate Hill, Service Manager at seAp, explains the benefits of using the service: “By bringing forward your complaint you can get answers and explanations about what happened, as well as giving health bosses a chance to learn and improve services.

“Recent reports about NHS failings, about some care at hospitals nearby, have highlighted the need for people to make any concerns known. This process can help to make things better for others who use the service. Not everyone has the confidence or the skills they need to make a complaint. This may be particularly difficult if they are grieving or in pain. Some people may need some additional support to help them understand their rights and how to go about putting together a complaint so that their voice is heard.”

seAp can provide a self-help pack to help manage the complaint as well as a host of other offers. seAp assistance can include helping writing letters of complaint, preparing you for and attending meetings with you, helping explore all options and answer any questions. seAp can even help provide an interpreter or translator.

If you need the assistance of seAp or for more information please email or call the freephone telephone number 0300 343 5718.

seAp also have volunteering opportunities if you would like to get involved in the service. For more information please contact Kate Hill, Team Manager, or call 01865 728981.

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