Support . Empower . Advocate . Promote
Advocacy in Cornwall
Tel: 0300 343 5706     Email:      Text: 80800 keyword SEAP

In Cornwall, seAp is part of a wider partnership; Advocacy in Cornwall.  Between ourselves and our partners we provide all the services shown on the left.

How to refer to Advocacy in Cornwall

Local authority triage workers wishing to make Independent Care Act Advocacy (ICAA) referrals must process these via the Council's MOSAIC system.  Healthcare staff, however, should use the ICAA referral form below.

All referrers to our IMCA or IMHA services should use the referral forms below. DoLS referrals have special criteria and a separate process.  To contact the DoLS team, e-mail: or telephone 0300 1234 131.


Online referrals for Cornwall, using our SPARTAN portal, should be made via the Advocacy in Cornwall website:

If you need to contact seAp by phone please use the number above or you can e-mail or text us, or use our online Enquiry form.

NHS Complaints

If you wish to make a complaint about your experience of NHS care or treatment, please download our Self-Help Information Pack. This guides you through the NHS complaints process and provides practical information to help you follow this through. You may contact Advocacy in Cornwall if further support is needed.   


Self-Help Information Pack


 Our Partnership

Within the Advocacy in Cornwall partnership, erya (Community Interest Company) supports seAp's Independent Care Act Advocacy (ICAA) service delivery.

Penwith Community Development Trust (PCDT) and the Royal Association for Deaf People (RAD) support seAp's Independent Health Complaints Advocacy (IHCA) service delivery.

RAD also supports seAp's Independent Care Act Advocacy (ICAA), Independent Mental Health Advocacy (IMHA) and DoLS RPR service delivery.

seAp is the sole provider of IMCA services for the county.

These services are funded by Cornwall Council which contracts directly with seAp.



Your Local Authority or Local Healthwatch can also give you advice on who provides local services in your area.


Click here to visit your local Healthwatch

Click here to visit Disability Cornwall (expert partner of Healthwatch)


Click here to visit Cornwall Council


Featured case study

Read Francesca's story...
  • Thanks ever so much for your help. You are worth every penny in your job you really are! So many people say they will get back to you and they never do but you are just brilliant. I would recommend you any day.

  • I couldn’t have done this without you and I have looked at you as a friend, who I have been able to contact at anytime when I have needed some information on what to do. It has been really helpful having an advocate who knows what steps and options I can take next.

  • Many thanks to you Heather, it has been a real help to have your support through this, I have valued your guidance and opinion. I know it has been a complicated issue but I am glad we have managed to work through it for the possible benefit for others in future. I am happy to close the case now as we have achieved the goal of drawing attention to some system failings.

  • Thank u again for all ur time effort and support it was appreciated, regards…

  • Thanks so much for your help and support, I couldn’t have done this without you. Even when I first contacted you, you kept me updated regarding when I would be allocated to an advocate. I always knew what was happening.

  • She was very helpful with writing letters and chasing the complaint up with the hospital. I think she did her best and helped me to understand the steps I needed to take.

  • You don’t know how much you have helped me, not just letter writing, but emotional support as well.

  • Heather, Just a million thank yous for all your help. I feel that maybe something might be done. I had little hope previously, Kind regards..

  • Good advice and what to do and who to ask to get what you want. I think that with seAp on side they took the complaint more seriously and would say anyone should get help from seAp.

  • Continues to help me and seems to understand my fluctuating health problems.

  • Making me feel she was on my side and gave me confidence to be more assertive and I feel well supported.

  • Thank you for all your amazing efforts and your support.

  • I would like to express my sincere heartfelt thanks for your continued immense support and display of comfort during Wednesdays (8/5/2013) meeting.

    It would not have been possible for me to have endured, have vision and proceed at times of faltering during this meeting and throughout without your professional knowledge, professional support and humanistic nature

    You provide an invaluable service and without it I am sure I would have fallen at the first hurdle........

    Until I can find a word that encapsulates my gratitude.........Thank You!

    Miss G

  • I have to say how amazingly helpful Judith Cook at seAp has been and that had it not been for her I probably would have died as it was only through her listening to me that I managed to keep myself going and it was her direct involvement and empathy that saved me from further self harm and possible accidental death through this self harm and for that I’m eternally grateful.

    I have my life back thanks to Judith and her continued intervention trying to get me the right Mental Health Service.

    Thanks where thanks is due and your an angel Judith and I hope that what you do to help others makes you feel proud !

    Who can I write a blinding reference to or I don’t know some kind of community award lol !! ??

    Local Superwoman award perhaps??

    C J (Cornwall)

  • I want to take this opportunity to thank you and to tell you that I will always be grateful to you for helping me, without your help I would be dead on a beach, railway line, thank you for being an Advocate, a social worker and a friend ( in a professional way). I will always be grateful  and if I can help in anyway please just ask. Take care of yourself.

  • Absolutely brilliant as an organisation. Outstanding Advocacy from Rebecca, I am so very grateful and could not (without a shadow of doubt) have made my voice heard or complaint taken seriously if it had been without seAp. Not the outcome I wanted, but with seAp, and especially my Advocate, my concerns were evinced and were made concrete.

  • ‘The way the pack was worded was easy to understand. My advocate was amazing, fantastic, excellent advice and support. Made me feel nothing was a problem, I could phone and talk anytime for advice and support. Heather Bungey is a credit to seAp.  Once again if it had not been for Heather I would have found it a lot harder to have gotten through. A very painful emotionally draining time for myself and my family.  Helped me get through a minefield of information, worry and upset. Not only did Heather give me practical advice but she gave me emotional support for which I will always be truly grateful.’