Support . Empower . Advocate . Promote

Case Studies

Select a case study to find out more...

Kay's Story (not clients real name)

The client wished to complain about the poor treatment she received whilst undertaking an inpatient alcohol detox programme, the environment of the hospital, and about the poor treatment she observed of other patients on the ward.

Melchor's Story (not clients real name)

A young Filipino man, with limited English, was held under section in a Psychiatric Intensive Care Unit (PICU) in Oxford for nearly two years.

John's Story

John is an ex-army veteran who was detained  in a prison in Oxfordshire. He was very unhappy with the service he was receiving from the prison health care service and wanted advocacy support to help him challenge his treatment.

An Innocent Prisoner

Mr Barrass complained about the treatment his mother received in a care home and he wants his mother’s story to influence the way complaints are investigated and the way care homes are regulated.

Service used:

Simon's Story

The support of an Independent Mental Health Advocate helped Simon gain the confidence to self-advocate and secure his discharge from a medium secure unit.

Nicole's story

Nicole needed support with an Exceptional Funding Appeal to try and overturn her PCT's decision not to fund an out-of-county treatment package recommended by her consultant.

Sheila and daughter Catherine Older Carers Advocacy Service Plymouth

Sheila's story

Service used: Older Carers Advocacy

When Sheila received a leaflet about our Older Carers Advocacy Service in the post she was keen to get involved in the regular Tea & Cake support sessions that were on offer. She really liked the idea of getting together with people like herself who continue to care for their sons or daughters even though they are now adults.

Sheila, aged 75, cares for her son Paul and daughter Catherine around the clock. Both are in their 50s. Catherine has learning disabilities and suffers severe epilepsy. After being diagnosed as ‘mentally handicapped’ (a term no longer used) when he was four years old, Paul has recently been told that he is autistic - a correct diagnosis that has taken nearly half a century to secure.

With four other children Sheila, who is now a great-grandmother with 13 grandchildren, has had a full and busy life and has not been afraid to fight for the help she and her husband have needed to care for Paul and Catherine. It took five years of persistence and determination to secure a mobility car for Catherine for example. But what Sheila has gained from the Older Carers Advocacy Service is the support and friendship of other local people who have had similar experiences to her own.

“I felt that the support sessions and other social events that were being planned specifically for older carers would be good for me. People would listen and whatever I said would not be considered silly or irrelevant as we have all been through, and continue to experience, similar problems and issues. Our needs as carers of adults are often quite different from the needs of a younger family with a learning disabled child.”