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Showing case Studies using Independent Health Complaints Advocacy (IHCA) service

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The client wished to complain about the poor treatment she received whilst undertaking an inpatient alcohol detox programme, the environment of the hospital, and about the poor treatment she observed of other patients on the ward.

Nicole needed support with an Exceptional Funding Appeal to try and overturn her PCT's decision not to fund an out-of-county treatment package recommended by her consultant.

With ICAS support Sandra's experience helped the NHS realise the mistakes they had made and enabled them to make changes to their procedures.

“My advocate was professional, patient and persistent…I would have found it daunting and much harder to continue without the valuable support of ICAS.”