Support . Empower . Advocate . Promote

Case Studies

Select a case study to find out more...

Kay's Story (not clients real name)

The client wished to complain about the poor treatment she received whilst undertaking an inpatient alcohol detox programme, the environment of the hospital, and about the poor treatment she observed of other patients on the ward.

Melchor's Story (not clients real name)

A young Filipino man, with limited English, was held under section in a Psychiatric Intensive Care Unit (PICU) in Oxford for nearly two years.

John's Story

John is an ex-army veteran who was detained  in a prison in Oxfordshire. He was very unhappy with the service he was receiving from the prison health care service and wanted advocacy support to help him challenge his treatment.

An Innocent Prisoner

Mr Barrass complained about the treatment his mother received in a care home and he wants his mother’s story to influence the way complaints are investigated and the way care homes are regulated.

Service used:

Simon's Story

The support of an Independent Mental Health Advocate helped Simon gain the confidence to self-advocate and secure his discharge from a medium secure unit.

Nicole's story

Nicole needed support with an Exceptional Funding Appeal to try and overturn her PCT's decision not to fund an out-of-county treatment package recommended by her consultant.

Fred Older Carers Advocacy Service Plymouth

Fred's story

Service used: Older Carers Advocacy

72 year old Fred is the sole carer for his brother, Jack, and sister, Eileen, who are now both in their 60’s. Jack suffered a stroke 15 years ago and Eileen is a long-term schizophrenic who also has learning difficulties. Both rely on Fred to care for them, and the family live together in Plymouth.

Although Fred had been caring for his brother and sister for many years, as they have got older and their health has deteriorated, he has found the role more challenging and complex. Overwhelmed by the paperwork involved in ensuring that Jack and Eileen get the support and benefits they are entitled to, Fred was signposted to our Older Carers Advocacy Service by Adult Social Services who felt that he would benefit from the support and advocacy that we can provide.

Fred rang the Older Carers Advocacy Service and spoke to seAp advocate, Anne. A home visit was arranged so that Fred could talk about the challenges he was facing.

“Talking to Anne was a great relief. She was able to explain things and help me fill in the right forms and talk to the right people. I felt much more confident and it was wonderful to have someone who would listen to me and really seemed to care about the problems I was experiencing.”

Anne also arranged for Fred to have a Carer’s Assessment with Plymouth City social services department which gave him the opportunity to discuss what help he needed with caring for Jack and Eileen and consider what support he needed to maintain his own health and balance caring with other aspects of his life.