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Patients and carers share their experiences with the Parliamentary panel reviewing hospital complaintsPosted: 25th June 2013 by Tagged:  

I was very privileged to listen to people who had direct experience of the complaints process tell their stories last week.  Three were seAp clients and three had gone through the complaints process without an advocate.  All took the time to travel to the West Country and share their experiences for over 2 hours.  Some of these experiences are still raw and painful to recount.  What they all had in common was a desire to improve the NHS.  As one participant said, 'it is our NHS, we want it to work'. 

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