Our Quality Awards
Our services have received the endorsement of two key Quality Marks:
In October 2019, seAp was again awarded the Advocacy Quality Performance Mark (QPM) from the National Development Team for Inclusion (NDTi). The QPM is the UK’s only independent quality performance mark for organisations offering independent advocacy; an essential service for people who need support to express their needs and have increased choice and control in their lives.
To gain the QPM, independent advocacy providers have to undergo a rigorous self-assessment process and policy review. This is followed by a structured site visit for NDTi assessors to meet advocates and the people they support. As well as it being good practice for Local Authorities to provide advocacy to people at risk of exclusion, commissioners are required to provide statutory independent advocacy under the Mental Capacity Act, Mental Health Act, and more recently the Care Act. The Advocacy QPM provides them with a robust benchmark to measure independent advocacy services, ensuring they select the very best providers.
The 2019 assessors highlighted:
- An exceptional set of Policies and Standard Operating Procedures
- Strong leadership
- Commitment to continual development and high practice standards
- Consistency in practice across the organisation
Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:
“The Advocacy Quality Performance Mark is only awarded to advocacy organisations who can demonstrate that they are providing excellent services to people often experiencing challenging situations in their lives. It indicates that they have the training and policies in place to ensure people’s rights are upheld and their preferences are heard and responded to.”
||seAp was first awarded the original Action-4-Advocacy QPM in December 2010.
EFQM "Recognised for Excellence" is Europe’s leading recognition programme for organisational performance, and forms part of the EFQM Levels of Excellence. In February 2017, seAp was once more externally assessed by the British Quality Foundation against the EFQM Excellence Model. During the site visits, assessors spoke to around 40 staff and Trustees, resulting in seAp receiving the EFQM Recognised for Excellence 4-Star Award (improving upon the 3-star Award received in 2014). By achieving 4 stars, seAp has demonstrated that we are operating at a high standard of performance and are continuously looking for ways to improve our service, demonstrating accomplishment in all of the Fundamental Concepts of Excellence that underpin the EFQM Excellence Model:
• Adding Value for Customers
• Creating a Sustainable Future
• Developing Organisational Capability
• Harnessing Creativity & Innovation
• Leading with Vision, Inspiration & Integrity
• Managing with Agility
• Succeeding through the Talent of People
• Sustaining Outstanding Results
The 4-star award indicates that an organisation performs well, is achieving positive results, takes change seriously, gets things done and invests in practices that will lead to success. Effective leadership, clear strategies, successful partnership working and good communication, both within the organisation and with stakeholders, were all highlighted. The assessors particularly noted an evident commitment across the organisation to seAp’s vision and values and to our agility in responding to challenges and opportunities, including significant investment in digital solutions, both internally and to client benefit.
This award is a tribute to our staff and the robust processes and innovative approaches deployed throughout our organisation; all of which have helped achieve sustained results and evidenced continuous improvement.