Support . Empower . Advocate . Promote


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Course Venue Start Date

Unit 201: Understanding the Purpose and role of an Independent Avocate - 1 Day

London 24/5/17

Core Units 301, 302, 303 & 304 - 2 Day

London 9-10/5/17

Unit 306: Mental Health Advocacy - 1 Day 

London 5/7/17
Unit 313: Care Act Advocacy - 2 Day London 11-12/4/17
Unit 308: Generic Adult Advocacy - 1 Day London


Unit 309: Young Person Advocacy - 1 Day London


Unit 307: Advocacy Management - 2 Day London


Unit 305: IMCA Advocacy - 1 Day London


Unit 310: DoL Advocacy - 1 Day London


Non-Accredited Training

We have developed a range of non-accredited interactive and practical advocacy and related courses to provide practicing advocates, and others working with vulnerable people, to gain an understanding of advocacy and extend or update their knowledge.


Understanding Independent Advocacy

You will gain an awareness of advocacy principles and practices, and an overview of the role and responsibilities of an independent advocate.

By the end of the unit the you will be able to:

  • understand what Independent Advocacy is
  • explain principles and values underpinning Independent Advocacy
  • be able to explain different types of Advocacy support and their purpose
  • understand the roles and responsibilities of an Independent Advocate
  • understand Advocacy Standards

Health Complaints Advocacy

This course provides participants with an awareness of health complaints specific procedures and practices and their roles and responsibilities.

By the end of the workshop, participants will be able to:

  • use active listening and recording
  • understand how to work within the NHS Complaints Process
  • identify NHS complaints that fall within the Health Complaints remit and examine how to manage client expectations
  • explore local resolution meeting protocol and procedures, and the role of the Parliamentary Ombudsman
  • demonstrate the skills, knowledge and approach needed in writing a complaints letter
  • apply good practice around complaint notes and letters

Peer Advocacy

This course provides participants with an understanding of peer advocacy, and an overview of the role and responsibilities of a peer advocate. It is interactive and includes activities that support the learner to develop the skills required to be a peer advocate.

By the end of this course learners will:

  • understand what independent advocacy is
  • explain the principles and values underpinning independent advocacy
  • understand the importance of confidentiality and professional boundaries
  • be able to demonstrate some of the key skills required to be a peer advocate
  • understand the roles and responsibilities of a peer advocate
  • understand advocacy standards

Non-Instructed Advocacy

This course explores a variety of approaches within non instructed advocacy and establishes when it is appropriate to use it. The course will include practical exercises and case studies to develop skills in non instructed advocacy practice.

By the end of this course learners will:

  • understand what non-instructed advocacy is
  • have a working knowledge of the Mental Capacity Act
  • understand the four approaches to non-instructed advocacy


Qualification In Advocacy (QIA) Units as Professional Development

Any of the City & Guilds accredited units can be attended in a professional capacity. Undertaking this means that no portfolio of work need be submitted and no assessment for City & Guilds accreditation need take place. This is particularly useful where formal accreditation is not required but training knowledge would be of significant benefit. 

Knowledge-based Units

Learners can also obtain accredited awards assessed on a knowledge basis. The knowledge-based accredited awards seAp Advocacy Training provide are as follows:

"Particularly enjoyed the service user talk - his interaction, role play, games, insight and feedback were useful, constructive and energising."

"Relaxed and friendly atmosphere that allowed for a candid exchange of ideas and opinions."

"Trainer totally put me at ease, I felt able to query everything I was unsure about without feeling stupid."