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seAp remains as NHS Complaints Advocacy provider across the majority of SE and SW England

Posted: 28th March 2013

Health Complaints Advocacy Update:

The Independent Complaints Advocacy Service (ICAS) is changing as it will no longer be funded and commissioned by the Department of Health. From 1st April 2013, health complaints advocacy will be funded and commissioned by local authorities, which means that there will be a new service provider in some areas. seAp is delighted to confirm that in the majority of areas it has won the contract to provide health complaints advocacy across the South East and South West of England, as detailed below along side the relevant seAp contact number.

Existing clients may continue to use their normal seAp contact number or will have been advised of their new advocacy provider.

Where you need support with making an NHS complaint, or wish to contact an existing seAp advocacy service, new clients can phone us on our main number 0330 440 9000 although it would be helpful if you were able to call using the specific number for the local authority in which you live, which is detailed below:

The new seAp number for each local authority will be:
03303435700 Bath & NE Somerset Council
03003435702 Bracknell Forest
03003435704 Bristol City Council
03003435705 Buckinghamshire County Council
03003435706 Cornwall Council
03003435707 Devon County Council
03003435709 East Sussex County Council
03003435710 Gloucestershire County Council
03003435711 Hampshire County Council
03003435712 Isle of Wight Council
03003435713 Isles of Scilly
03003435714 Kent County Council
03003435715 Medway
03003435717 North Somerset Council
03003435718 Oxfordshire County Council
03003435719 Plymouth City Council
03003435722 Reading Borough Council
03003435723 Slough
03003435724 Somerset County Council
03003435726 Southampton City Council
03003435727 Surrey County Council
03303435729 Swindon Borough Council
03003435730 Torbay Council
03003435731 West Berkshire Council
03003435734 Windsor & Maidenhead Council
03003435735 Wokingham

Where we do not have a contract, enquiries will be signposted to the health complaints or other provider of advocacy services.

From 1st April 2013, seAp will continue to be a key provider of health complaints advocacy and we are looking forward to working with local authority commissioners and local Healthwatch to ensure clients’ voices and experiences are heard by those who have responsibility for health and social care, as well as providing a range of other advocacy services dependent upon which local authority you live in.


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