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seAp provides the following
services in your area.
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seAp in Kent is now part of a wider partnership; Kent Advocacy.
Kent Advocacy provides statutory and non-statutory community advocacy services for adults. Between ourselves and our partners we provide all the services shown on the left of this page. Please note the Adult Learning Disability community advocacy service is available from age 16.
Making referrals to Kent Advocacy
If you wish to make a referral, please use the online referral process available via the Kent Advocacy website or by clicking on the SPARTAN Portal banner below.
For assistance with using SPARTAN, click here for our user guide. If you cannot access SPARTAN, or would prefer to make a referral via phone, you can contact seAp on 0300 343 5714. You can also e-mail us or use our Enquiry form to request an alternative referral method.
DoLS referrals have special criteria and a separate process. To contact the DoLS team, e-mail: firstname.lastname@example.org or telephone 03000 415777.
What our clients say about us:
“We attended meetings with our advocate. I am a confident person but I couldn’t have dealt with these meetings without the calm, knowledgeable diplomacy of our advocate”
“[Mrs A] called to say thank you so much for your support, she has now received a response today from the Tust. She has really appreciated the advocates work with her and would not have been able to cope or do this without her. She also thanked the Contact Centre whom she wished well and hoped they could continue to serve the public.”
What our partners say about us:
“I have been working with seAp advocates since their inception. I believe that my team and I, and indeed the Trust, have a very good working relation with seAp. We understand and value their independence from the NHS and the role they provide to their clients, who need help and support through the complaints process. seAp advocates have a wealth of knowledge in the NHS complaints process and are able to assist the client with his/her expectations.”
Your Local Authority or Local Healthwatch can also give you advice on who provides local services in your area.
The Local Team talk about our new Kent service.
Health Help Now, an NHS website, aims to help people find the right service for their health needs, especially when they need medical help fast but it is not a life- threatening emergency.
Mental Health Matters
If you need help or support now, call the Mental Health Matters Helpline. If you have concerns about your own or someone else's mental health, the website also has lots of useful information about who to go to for help and support.
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Featured case studyRead Syd and Patricia's story...
The service has been brilliant. It has been heartening to receive such an exemplary service. (IHCA Kent)
I have been very well supported by your impartiality and skill of communications towards both the Trust and myself… (IHCA Kent)