Department of Health

Richmond House
79 Whitehall
London
SW1A 2NS

Tel: 0207 210 4850

Website: www.dh.gov.uk

The government department responsible for public health issues.

Care Quality Commission

CQC National Correspondence
PO Box 1258
Newcastle Upon Tyne
NE99 5AU

Tel: 020 7580 3898

Website: www.cqc.org.uk

The Care Quality Commission is the new health and social care regulator for England. We look at the joined up picture of health and social care. Our aim is to ensure better care for everyone in hospital, in a care home and at home.

Healthcare Commission

FREEPOST NAT18958
Complaints Investigation Team
Manchester
M1 9XZ

Tel: 0845 601 3012

www.healthcarecommission.org.uk

Inspects and reports on all NHS facilities and services. Responsible for Independent Review Process.

Commission for Patient and Public Involvement in Health

National Centre
7th Floor
120 Edmund Street
Birmingham
B3 2ES

Tel: 0121 222 4500

communications@cppih.nhs.uk

Guidance and support to ICAS and Patient and Public Involvement Forums.

Data Protection Information Commissioner

Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Tel: 01625 545700

www.dataprotection.gov.uk

Regulates and upholds Data Protection Act, and deals with issues of privacy, accuracy, etc.

General Medical Council

Regent’s Place
350 Euston Road
London
NW1 3JN

Tel: 0845 357 3456

Switchboard: 0845 357 8001

Protect, promote and maintain the health and safety of the public by ensuring proper standards in the practice of medicine.

The Health Service Ombudsman for England

Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0845 015 4033

www.ombudsman.org.uk

For Stage 3 of the Complaints Procedure.

Community Legal Services Direct

Tel: 0845 345 4345

www.clsdirect.org.uk

For information on public funding of legal action and local specialist solicitors.

Mental Health Act Commission

Maid Marian House
56 Hounds Gate
Nottingham
NG1 6BG

Tel: 0115 943 7100

www.mhac.org.uk

For complaints about detained patients.

Commission for Social Care Inspection

Tel: 0845 015 0120

Tel: 0191 233 3323

www.csci.org.uk

Regulates social care, private and voluntary care services. Registers and inspects wide range of services, including care homes.

National Patient Safety Agency

4 – 8 Maple Street
London
W1T 5HD

Tel: 020 7927 9500

www.npsa.nhs.uk

Seeks to learn from patient safety incidents to improve services.

Optical Consumer Complaints Service

PO Box 4685
London
SE1 6ZB

Tel: 020 7407 3990

www.opticalcomplaints.co.uk

Action against Medical Accidents (AvMA)

44 High Street
Croydon
Surrey
CR0 1YB

Tel: 0845 123 2352

www.avma.co.uk

An independent charity that provides free and confidential advice to people injured during the course of medical treatment.

The Law Society of England & Wales

Tel: 0870 606 2500

www.lawsociety.co.uk

Professional body for the legal profession that can help you find a solicitor specialising in medical negligence claims.