Healthcare Commission
FREEPOST NAT18958
Complaints Investigation Team
Manchester
M1 9XZ

Tel: 0845 601 3012
Website: www.healthcarecommission.org.uk

Inspects and reports on all NHS facilities and services. Responsible for Independent Review Process.

Commission for Patient and Public Involvement in Health
National Centre
7th Floor
120 Edmund Street
Birmingham
B3 2ES

Tel: 0121 222 4500
Email: communications@cppih.nhs.uk

Guidance and support to ICAS and Patient and Public Involvement Forums.

Data Protection Information Commissioner
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Tel: 01625 545700
Website: www.dataprotection.gov.uk

Regulates and upholds Data Protection Act, and deals with issues of privacy, accuracy, etc.

General Medical Council
Regent’s Place
350 Euston Road
London
NW1 3JN

Tel: 0845 357 3456
Switchboard: 0845 357 8001

Protect, promote and maintain the health and safety of the public by ensuring proper standards in the practice of medicine.

The Health Service Ombudsman for England
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0845 015 4033
Website: www.ombudsman.org.uk

For Stage 3 of the Complaints Procedure.

Community Legal Services Direct
Tel: 0845 345 4345
Website: www.clsdirect.org.uk

For information on public funding of legal action and local specialist solicitors.

Mental Health Act Commission
Maid Marian House
56 Hounds Gate
Nottingham
NG1 6BG

Tel: 0115 943 7100
Website: www.mhac.org.uk

For complaints about detained patients.

Commission for Social Care Inspection
Tel: 0845 015 0120
Tel: 0191 233 3323
Website: www.csci.org.uk

Regulates social care, private and voluntary care services. Registers and inspects wide range of services, including care homes.

National Patient Safety Agency
4 – 8 Maple Street
London
W1T 5HD

Tel: 020 7927 9500
Website: www.npsa.nhs.uk

Seeks to learn from patient safety incidents to improve services.

Optical Consumer Complaints Service
PO Box 4685
London
SE1 6ZB

Tel: 020 7407 3990
Website: www.opticalcomplaints.co.uk

Action against Medical Accidents (AvMA)
44 High Street
Croydon
Surrey
CR0 1YB
Tel: 0845 123 2352
Website: www.avma.co.uk

An independent charity that provides free and confidential advice to people injured during the course of medical treatment.

The Law Society of England & Wales
Tel: 0870 606 2500
Website: www.lawsociety.co.uk

Professional body for the legal profession that can help you find a solicitor specialising in medical negligence claims.