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Case Studies

Select a case study to find out more...

Kay's Story (not clients real name)

The client wished to complain about the poor treatment she received whilst undertaking an inpatient alcohol detox programme, the environment of the hospital, and about the poor treatment she observed of other patients on the ward.

Melchor's Story (not clients real name)

A young Filipino man, with limited English, was held under section in a Psychiatric Intensive Care Unit (PICU) in Oxford for nearly two years.

John's Story

John is an ex-army veteran who was detained  in a prison in Oxfordshire. He was very unhappy with the service he was receiving from the prison health care service and wanted advocacy support to help him challenge his treatment.

An Innocent Prisoner

Mr Barrass complained about the treatment his mother received in a care home and he wants his mother’s story to influence the way complaints are investigated and the way care homes are regulated.

Service used:

Simon's Story

The support of an Independent Mental Health Advocate helped Simon gain the confidence to self-advocate and secure his discharge from a medium secure unit.

Nicole's story

Nicole needed support with an Exceptional Funding Appeal to try and overturn her PCT's decision not to fund an out-of-county treatment package recommended by her consultant.

Simon's Story

Service used: Independent Mental Health Advocacy (IMHA)

Our Oxfordshire advocacy team was contacted by Simon who was in a medium secure unit. Simon found it difficult to engage with the mental health professionals due to a lack of confidence and worries that they were not on his side. Simon wanted someone at meetings who would be ‘on his side’ and help him contribute to the decisions that were being made about him. Ultimately, he wanted to be discharged from the unit and gain control over his future.

Working with an IndependentMental HealthAdvocate (IMHA) meant Simon knew  what was happening to him whilst he was sectioned under theMental HealthAct. The IMHA ensured he understood what his rights were. We were able to support his request to have one-to-one meetings with his Responsible Clinician rather than attend group meetings which he found challenging. Also, with his permission, we had regular communication with his solicitor so that everyone remained up to date with progress. When Simon was required to move to the pre-discharge unit (PDU) he initially refused but we were able to put him in touch with someone already on the PDU who reassured him by telling him  how the unit worked.

Gaining Simon’s trust took time but an effective working relationship with his IMHA was established and Simon was happy that the support he received came ‘without strings attached’. When he was due to attend conditional and absolute discharge tribunals Simon felt empowered to self-advocate with his seAp advocate present only as a bystander to offer ‘moral support’.

Simon was discharged from the secure unit and, with additional support from seAp has made a successful transition into the community.