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Case Studies

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Kay's Story (not clients real name)

The client wished to complain about the poor treatment she received whilst undertaking an inpatient alcohol detox programme, the environment of the hospital, and about the poor treatment she observed of other patients on the ward.

Melchor's Story (not clients real name)

A young Filipino man, with limited English, was held under section in a Psychiatric Intensive Care Unit (PICU) in Oxford for nearly two years.

John's Story

John is an ex-army veteran who was detained  in a prison in Oxfordshire. He was very unhappy with the service he was receiving from the prison health care service and wanted advocacy support to help him challenge his treatment.

An Innocent Prisoner

Mr Barrass complained about the treatment his mother received in a care home and he wants his mother’s story to influence the way complaints are investigated and the way care homes are regulated.

Service used:

Simon's Story

The support of an Independent Mental Health Advocate helped Simon gain the confidence to self-advocate and secure his discharge from a medium secure unit.

Nicole's story

Nicole needed support with an Exceptional Funding Appeal to try and overturn her PCT's decision not to fund an out-of-county treatment package recommended by her consultant.

Peter and Maisie Older Carers Advocacy Service Plymouth

Peter and Maisie's story

Service used: Older Carers Advocacy

Peter, aged 79 and Maisie, aged 81 care for Masie’s adult son Richard who has Downs Syndrome. They have been attending the Older Carers Advocacy Service ‘Tea and Cake’ support sessions and have received support to complete a Future Plan that outlines Richard’s care needs and preferences and details their wishes for his care when they are no longer able to look after him as they do now. But it was Older Carers Advocate Anne’s determination to ensure Peter received the benefits he was entitled to that made them realise what the support of the Older Carers Advocacy Service could help them achieve.

Whilst talking to Anne, Maisie explained that she received Carers Premium and that she was also in receipt of an Attendance Allowance due to her own ill-health. When Anne enquired whether Peter also claimed Carers Premium for caring for his wife, the answer was an emphatic ‘no’ - they did not believe he was entitled to. Through her experience of working with carers, Anne was aware that many carers do not claim this benefit, but are often entitled to it.

Pensioners who receive a State Pension cannot also receive Carers Allowance, but if they meet all the criteria for Carers Allowance they have what is known as ‘underlying entitlement’ and may qualify for Carers Premium which gives them additional funds of around £31 per week. Anne felt sure that Peter would qualify for Carers Premium and agreed that she would make some initial enquiries to the Pensions Office.

Then followed an incredible series of events where the pensions people said ‘yes, he did qualify’ and then ‘no, he doesn’t qualify’ and then ‘you need to fill out a form’ and then ‘yes’ and ‘no’ again. Eventually they agreed that Peter did qualify due to the ‘underlying entitlement’ condition - just as Anne had suspected!

Without advocacy support from the Older Carers Advocacy Service and Anne’s valuable experience, he wouldn’t have received a penny.