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Case Studies

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Kay's Story (not clients real name)

The client wished to complain about the poor treatment she received whilst undertaking an inpatient alcohol detox programme, the environment of the hospital, and about the poor treatment she observed of other patients on the ward.

Melchor's Story (not clients real name)

A young Filipino man, with limited English, was held under section in a Psychiatric Intensive Care Unit (PICU) in Oxford for nearly two years.

John's Story

John is an ex-army veteran who was detained  in a prison in Oxfordshire. He was very unhappy with the service he was receiving from the prison health care service and wanted advocacy support to help him challenge his treatment.

An Innocent Prisoner

Mr Barrass complained about the treatment his mother received in a care home and he wants his mother’s story to influence the way complaints are investigated and the way care homes are regulated.

Service used:

Simon's Story

The support of an Independent Mental Health Advocate helped Simon gain the confidence to self-advocate and secure his discharge from a medium secure unit.

Nicole's story

Nicole needed support with an Exceptional Funding Appeal to try and overturn her PCT's decision not to fund an out-of-county treatment package recommended by her consultant.

John's Story

Service used: Community Mental Health Advocacy

John contacted seAp because he wanted advocacy support to help him challenge some of the decisions that had been made about his health care. John had been medically discharged from the army following a severe injury,  and had been prescribed pain relief which included both anti-inflammatory and anti-depressant medication.

Prison medical staff suddenly reduced his medication, without discussion or explanation which led to unpleasant consequences for John. He wanted help and support to find out why he was no longer receiving the pain relief prescribed by his pain specialist and whether this decision could be reversed. He also wanted to know why the changes had been made without any discussion with him.

In addition, John believed he was suffering from Post Traumatic Stress Disorder (PTSD) but after assessment by the PrimaryMental HealthCare Team (PMHCT) he was refused a referral to the mental health in-reach team. He wanted to try to overturn this decision with our support.

Working with clients in prison settings can be very challenging due to the severe restrictions on communication with prisoners and the often poor communication between prison staff and external agencies. This makes progress very slow and frustrating. Despite these difficulties, our advocate was able to build a relationship with John and the professionals involved in his care and, with perseverance, bring about the outcomes that John was looking for. John’s advocate was able to arrange and support him at a meeting with his GP where all the issues concerning John were discussed.

As a result of this meeting and a series of follow-up telephone calls undertaken by his advocate, John’s medication was improved and he was given access to psychiatric services for diagnosis and treatment of his PTSD.

John was very happy with the support he received from seAp and wouldn’t hesitate to recommend our service to other prisoners.

** Please note ‘John’ is an alias used to protect our client’s privacy.