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Case Studies

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The client wished to complain about the poor treatment she received whilst undertaking an inpatient alcohol detox programme, the environment of the hospital, and about the poor treatment she observed of other patients on the ward.

A young Filipino man, with limited English, was held under section in a Psychiatric Intensive Care Unit (PICU) in Oxford for nearly two years.

John is an ex-army veteran who was detained  in a prison in Oxfordshire. He was very unhappy with the service he was receiving from the prison health care service and wanted advocacy support to help him challenge his treatment.

An Innocent Prisoner

Service used:

Mr Barrass complained about the treatment his mother received in a care home and he wants his mother’s story to influence the way complaints are investigated and the way care homes are regulated.

The support of an Independent Mental Health Advocate helped Simon gain the confidence to self-advocate and secure his discharge from a medium secure unit.

Nicole needed support with an Exceptional Funding Appeal to try and overturn her PCT's decision not to fund an out-of-county treatment package recommended by her consultant.

With the help of an Older Carer's advocate Syd and Patricia have been able to plan for the future care of their 54 year old son, Colin who is registered blind and has learning difficulties.

Syd and Patricia Older Carers Advocacy Service Plymouth

With ICAS support Sandra's experience helped the NHS realise the mistakes they had made and enabled them to make changes to their procedures.

“My advocate was professional, patient and persistent…I would have found it daunting and much harder to continue without the valuable support of ICAS.”

Peter and Maisie care for their adult son Richard who has Downs Syndrome. Our Older Carers Advocate ensured Peter received the benefits he was entitled to.

Peter and Maisie Older Carers Advocacy Service Plymouth

Sheila enjoys getting together with people like herself who continue to care for their sons or daughters even though they are now adults.

Sheila and daughter Catherine Older Carers Advocacy Service Plymouth

Now in his 70's, Fred is the sole carer for his brother, Jack, and sister, Eileen. Talking to an advocate gave him more confidence to deal with the issues he was facing.

Fred Older Carers Advocacy Service Plymouth